Digital transformation also known as digitization to some extent is a fundamental change in how an organization delivers value to its customers, that is, the integration of digital technology into all areas of a business, changing how you operate and deliver to clients and also to other stakeholders.

Looking typically at SME or organisation departments, there are a number of tools that you might have come across that we had the opportunity to implement for our clients.

• Customer relationship Management empowering Property Sales and Rental
• Enterprise Resource Planning System for a Diesel delivering company with a mobile devices
• Automation to generate Estimates for an international manufacturer of customised wardrobes
• Ecommerce system with a centralised stock for a retail outlet in interior furniture.
• A fluid communication platform for a university to allow ease of communication between students, their lectures, and the administration on their mobile.
• An e-conciergerie application empowering a Hotel to manage its customer from the booking form to its checkout and looking at all its requests

In all these implementations,, the company values the experience of its customers and cares for how the latter can be more efficient to deal within the organisation in a smarter and quicker way.The disruption does exist, however, it is far less complex to handle than unlike organisations might think about it. The implementation of systems vary mostly from Rs250,000 to Rs800,000 but in specific cases might be more costly.

A key element of digital transformation is understanding  the potential of your technology or actual process. Again that does not mean asking ‘How much faster can we do things the same way?’ . It means asking  ‘Are we trying to solve our real pain points or just using technology we have to use it the way it works? ’. 

Even prior to the pandemic, technology had become an increasingly important part of the workforce. Businesses were looking at technology as a helpful  means of engaging with customers, allowing some workplace flexibility and for a way to introduce automation and faster processes. However, the spread of the novel coronavirus and the shutdown of in-person meetings for non essential businesses accelerated these adoptions immensely, it forced companies to look into creative digital solutions so that the organisations could continue to function remotely and continue to serve their client base. This shift towards digital operations took both a customer- facing and a behind the scenes roles within many businesses.

Digital transformation is a priority for businesses in this era of resilience. Many are adopting tools as a result of the pandemic,to work from home and share documents and emeet. Is it a sustainable way to be more efficient or only resolve a problem to adapt to a remote working environment.

As a digital solution development company and a ZOHO Partner, we surely master the various components of technology to think digitally of what is possible basically.

How we come with a solution:

1. We provide a discussion forum where we understand your deliverables and your operations to make these deliverables.
2. We then look into your input methods and your various interactions in the operations.
3. We define your actual process flow and evaluate what form of digitization can be beneficial to your actual processes.
4. We conceptualise and test our hypothesis with a number of cases.
5. We evaluate the time, budget and gains in general.
6. We then work together to understand if this makes sense to our client and their major concerns, we iterate and refine the process until we agree on a conceptual system.
7. We design the process and replace it with the systems interaction and automation.
8. Sometimes we need to develop pieces of code to test our hypothesis
9. We present and propose to our client - So far so good we continue
10. We start developing prototype and designing the UI / UX and document our process
11. We have loads of meetings to finetune the system with the digital champions and the directors.
12. We deliver and test, refine and iterate the  process and development until we meet a clear state of OK to GO LIVE.
13. We support the team in this change and monitor the appreciation of the new operations methods